常见问题FAQ

1.易客满如何保护买家的个人隐私?





2.易客满通知我提供个人身份信息来进行清关,我不想透露个人信息可以吗?


根据部分目的国家或地区的海关规定,包裹入境时需要您的个人身份证信息,完成清关程序。我们是正规的清关流程不会泄露您的个人信息。若需要提供身份证照片的,您可以在照片图片上备注 “清关专用” 。




3.哪些目的国家和地区,进口清关需要提供个人身份信息?


运输目的国家或地区为中国、韩国、台湾的包裹,收件人或购买人需要提供当地海关要求的个人身份信息。易客满会在包裹到达目的地前通知您个人身份信息的提交方式。




4.我每次都需要提供个人身份信息吗?


如果您成功上传过信息,在再次使用该收件人的时候,易客满系统会为您自动匹配身份证及相关信息,不需要重复上传。 如果您下单时修改过收货人姓名、身份证号、电话其中的任何一项信息(包含任何字符、空格),系统都会认为是不同的收货人,将自动发送要求提交清关信息的邮件,请您尽快提交。




5.如何保障我的个人信息安全性?


易客满收集个人信息的网站只有www.ecmsglobal.com, 提交后您的个人信息将直接发送给海关。 为了进一步保障个人信息安全,您可以在身份证照片上备注“清关专用”字样。




6.我下了订单以后什么时间能够收到包裹?


您收到包裹的运输时效取决于商家与易客满约定的直邮运输服务等级。通常情况,订单成功后1-3天,您的包裹将从商家处运抵易客满海外仓库等候发运。直邮运输时效请参见易客满官网企业服务栏目的产品说明。




7.我可以通过哪些方式查询包裹状态?


您可直接在www.ecmsglobal.com官网查询包裹状态。您可电话、QQ、微信联系易客满目的地客服人员查询包裹状态您可关注易客满微信公众号绑定个人信息实时跟踪包裹状态【微信公众号:ECMSGLOBAL】。




8.我看到轨迹信息显示我的包裹被海外仓退回了,想知道是什么原因?


您购买的商品可能属于目的地国家地区的禁运物品,不能入关所以包裹被退回了。关于订单后续的处理如退订或更改,您可以直接联系商家客服进行处理。




9.我的包裹为何延期到达?


未及时提供清关信息,或节假日,航班或天气等原因,均可能影响包裹运抵时效。




10.我想取消订单?


易客满作为商家的物流承运商无法为客户取消订单,请您直接联系商家客服更改、取消订单。




11.我想退货,关税是否一起退还?


请您直接联系商家客服了解退货政策。




12.请您直接联系商家客服了解退货政策。


请您直接联系商家客服了解退换货政策。




13.我向商家下了一个订单,为什么分成了两个包裹?


您购买的产品体积偏大,您购买的商品从商家不同的仓库发货等原因,均会造成分箱操作。商家为两个包裹安排不同的单号邮寄。




14.我想了解各目的地国家地区的禁运物品


请参考政策法规栏目的禁运物品




15.我想了解各目的地国家地区的计税规则


请参考政策法规栏目的计税规则 “中国进口个人物品清关”税费计算请使用易客满官网首页税费计算器。





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Frequently asked questions

Overview


Welcome to «Community Manager» this course teaches you how to design and develop, manage and monitor a virtual community. You will learn about the social networks, tools, and techniques needed to start and build an online community and you will learn to create quality content to build a virtual community and the techniques to move fans and followers into customers. Social media plans are now necessary for all kinds of professionals and companies (lawyers, journalists, artists, teachers, entrepreneurs, etc.). No prior knowledge or skill about social media is necessary.




Audience


  • Recent college graduates who are looking for a job and need a Social Media skill set
  • Jobseekers in transition from one job to a new job who need to develop a "Community Manager"/Social Media resume and portfolio
Start up entrepreneurs who want to start an online business and be successful
  • Sales and marketing executives who want to increase sales by 20%
  • Organizational executives who want to improve customer services and customer retention
  • Organizational managers who want to improve / increase customer engagement
  • Current job holders who want to be more effective in their job, with their colleagues, clients, and customers




Objectives


  • Identify and understand the fundamentals of online Community Management and social media
  • Understand and set up the basic social media platforms of: Facebook, LinkedIn, YouTube, Twitter, Instagram
  • Design, develop, and implement a Community Management strategy and campaign
  • Understand how to connect and to monetize the community
  • Understand how to create content for the community
  • Receive an official, signed Certificate of Completion
After completing the 10 modules, you’ll be able to:
  • Develop a plan and strategy to effectively implement an online community
  • Build connections and gain new customers using Social Media
  • Boost personal (or professional) brand equity and a stronger reputation
  • Establish and build quality relationships.
  • Position yourself as a leader in your industry and Subject Matter Expert via Social Media
  • Create a Social Media portfolio
  • Delegate and outsource to minimize your time investment and maximize your ROI
  • Demonstrate the skill set to become a "Community Manager"™




Outline Course


  1. Social Media Platforms / Introduction and Overview
  2. Twitter
  3. Facebook
  4. LinkedIn
  5. "On-Line Community Management -design and development
  6. YouTube
  7. Instagram
  8. On-Line Community Management - Implementation
  9. Content production
  10. Community Management - Review and Monetization III
    • Best practice, strategies & case studies





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